Contact support for a repair

[BethanyDaniels]

Hi,

I have been unable to find an email address in order to contact HP.

My laptop speakers have stopped working (only crackling sound) so I need to send it for repair. I have been through the 'virtual agent' several times but it just directs me here after clarifying my model and warranty.

Could someone please tell me how to send my laptop for repair or how to contact HP through email.

Many thanks. 

[Dragon-Fur]

@BethanyDaniels 

Welcome to the HP Community.

HP Support does not accept email requests for case submission.

Reminder

Case submission is primarily directed at those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge:

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NOTES

1. If you wish to pay for phone / out-of-warranty support, let me know and I will forward a request. 
2. HP is not a "general" repair facility - requests for out-of-warranty repairs might NOT be accepted.
3. If your device is in Warranty and you cannot submit your case to Support, let me know and I will forward a request.

HP Technical Support – Contact Information

Submit information / case online

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Reminders

• HP Phone numbers you find on the Internet have likely been hijacked.
• HP Support USA does not post public phone numbers.
• HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

Many roads lead to HP Support.

In Windows

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

Open your regional  HP Community

At the top of the web page, hover mouse over Support

Beneath Support Resources > Contact Us

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

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OR

Some regions in the World offer WhatsApp to connect with HP Support

NOTE - At this writing:  USA is not included in supported regions.

NOTE 2:  Submission Checks the device warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

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Warranty Check / Product Registration

• Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

• Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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