Cooling fan needs replacement

[RomaGavrila]

Hello! I have a HP Pavilion - 15-bc408nq laptop, and one of my cooling fans needs replacing (my model has two). I found a cooling fan for a HP Pavilion 15-AX laptop. Do you know if it would be compatible with my model? I can attach photos. To me, they look very similar, even identical, but I am not sure. 
This my old broken cooler: 

And at this link is the cooler I found

https://www.emag.ro/cooler-laptop-hp-pavilion-15-ax-cn0400043/pd/DCLZ94MBM/

Thank you so much for your help,

Roma

[Rachel571 · Accepted solution]

Hi @RomaGavrila ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[RomaGavrila]

Hi, Rachel, thank you for your reply, I will continue with your recommended solution.
Roma