Corrosion issue on the Ram slot

[ShivAM291]

last week my laptop got stuck and when I reached the service team they told that there is a problem in the Ram and when the technician came he found that there is corrosion in the Ram pin but he also confirmed that there is no water damage in the laptop but the hp team rejected the case and the part would not be changed in warranty and I sure that there have been no liquid damage in the laptop .what can be done now any suggestions?

  

[BeemerBiker]

Unfortunately, very high humidity will cause that.  I have seen a lot worse on desktop systems that were missing the I/O shield or had the side panel removed.

This link shows how to get warranty information.
Click here to read how to dispute a warranty.
Click here for: Rights in the UK

[ShivAM291]

My laptop is just 3 months old, and it has always been kept under normal conditions. I have never opened the lid, so the issue is clearly not from my side or due to the weather conditions.

[BeemerBiker]

I was just giving examples of what I have seen on desktop systems.   Users remove the side panel thinking that will stop the system from overheating. 

There is the possibility that the contact on the memory was not properly plated or coated against corruption.  It is also possible that the memory (if any inserted) had the same problem and if there is a difference in in metal composition there will be galvanic corrosion.  Memory is usually (but not always) gold plated to prevent that.

Try disputing the warranty.

I mistakenly thought you were in UK so I posted the UK rights.  Is there anything like that in India?

I flagged your post so possibly a moderator will look at it and have an agent review.

Good Luck!

[ShivAM291]

Thank you for your detailed response and helpful insights. Let’s hope that an agent from India reviews the case and assists me in resolving the issue. I really appreciate your guidance and support.

[ShivAM291]

Can you please tell ..if I continue to use my laptop will the corrosion in the motherboard will increase or it will remain the same 

[BeemerBiker]

I suspect it is just those contacts that had the problem.  I do see debris or damage which needs to be removed

If that is part of the metal then it is a defect in manufacturing.  If debris then remove with air duster.

To remove corrosion from gold contacts, the most effective method is to gently clean them with a cotton swab dipped in isopropyl alcohol (IPA), which is a common cleaning solvent for electronics; for heavier corrosion, you can first soak the contacts in IPA, then lightly buff with a soft, non-abrasive eraser or a specialized contact cleaner designed for delicate surfaces.  You may need a thin object of some type to rub between the contact to remove the green corrosion.

[ShivAM291]

Can you please suggest what to do in this case ...if hp customer care and service centre team is not giving me any response and telling it's a case of corrosion and they are not ready to listen about the manufacturing defect.....is there any other way I can reach the higher officials so that I can get the warranty 

[BeemerBiker]

All you can do is dispute the warranty.  You have to prove defect in manufacturer and in my opinion that corrosion will not be sufficient.  What was the object I was pointing to with the red arrow pointer?  if it is debris that can be knocked loose that is not a defect.  if it is metal that formed a bridge between two contacts then clearly that is a defect in the manufacturer of the socket.  

I do not know of anyplace in India you can complain to.  Let me know if you find one or a policy such as the EU or UK like the below

Click here for: Rights in the UK
Click here for: Rights in the EU.

Note that this is a user to user forum and I am just the messenger of this bad news.

[ShivAM291]

That arrow which you have pointed is metal piece only and hence it is a manufacturing defect but the company is not ready to listen to it and telling that corrosion has occurred so you can not tell it as manufacturing defect . should I raise a new case ? About the manufacturing defect .....and should I also mention that there might be electrolytic corrosion.     

In Hp does they cover electrolytic corrosion?