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HP Recommended
Hp Pavillion Gaming
Microsoft Windows 10 (32-bit)
Hi there,
I didn't have time to call customer support but I know a cracked screen isn't covered by the manufacturer warranty. Does anyone know how much it typically costs to replace an hp pavilion computer screen. My toddler closed headphones into the screen and it ended up cracking.

Any info is helpful
Thank you!
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The screen itself is about $60. If you are interested we can walk you through self-repair which is not as hard as you probably fear. 

 

http://www.ebay.com/itm/HP-Compaq-839853-001-15-6-Schermo-Del-Laptop-Nuovo-/263088233477?hash=item3d...

 

Post back if you are willing to do a little work yourself and save a lot of money. 

 

If you buy the screen yourself you can likely find a local technician who will do the replacement for $100 or less. 

Much cheaper than HP or Geek Squad. 

View solution in original post

9 REPLIES 9
HP Recommended

@Dominiquegroom wrote:
Hi there,
I didn't have time to call customer support but I know a cracked screen isn't covered by the manufacturer warranty. Does anyone know how much it typically costs to replace an hp pavilion computer screen. My toddler closed headphones into the screen and it ended up cracking.

Any info is helpful
Thank you!

It depends on the model of your computer and whether you are replacing the screen yourself or having HP/3rd party replace it for you.  

If you bought an entry-level notebook or it's older than a few years I would suggest replacement of the entire notebook as the costs associated with screen replacement are pretty high.

 

If you want to know more, post the HP Product Number (P/N) or specific model of your notebook so we can look up replace/repair costs.

HP Recommended

I purchased it less than a year ago and its an HP Pavillion gaming notebook 

HP Recommended

More specifically "

HP Pavilion Gaming Notebook - 15-ak020nr (ENERGY STAR)
HP Recommended

HP has that part listed at an insane amount of money, but if you want to look for it online the HP part number is 839853-001.

 

That being said, an out-of-warranty repair (customer damage) like this typically costs $250-$500 with parts, shipping, labor.  I'd contact HP direct by phone for the exact quote.

HP Recommended

Ok,  Thank you for the info, it was very helpful!

HP Recommended

The screen itself is about $60. If you are interested we can walk you through self-repair which is not as hard as you probably fear. 

 

http://www.ebay.com/itm/HP-Compaq-839853-001-15-6-Schermo-Del-Laptop-Nuovo-/263088233477?hash=item3d...

 

Post back if you are willing to do a little work yourself and save a lot of money. 

 

If you buy the screen yourself you can likely find a local technician who will do the replacement for $100 or less. 

Much cheaper than HP or Geek Squad. 

HP Recommended

wow thanks for finding that for me. I actually have someone who can replace it for me they just needed to locate a part but it was taking forever. 

HP Recommended

My 5 year old cracked the screen to our touch screen HP pavilion all in one....help! 

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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