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‎09-15-2020 03:20 PM - last edited on ‎09-15-2020 03:23 PM by Retired

HP Recommended

Notebook is model IS-15-db0004DS; Serial number [Personal Information Removed].  The power adapter that was shipped with this unit has a label on the electrical cord 213349-109 HPI2218..  The power adapter DC plug does not fit securely in the notebook power receptacle...I can push hard and it won't stay plugged in.  It was this way when I received it but it did charge when just slightly inserted; now, am having trouble charging the unit.   Is this the wrong power adapter / DC plug for this notebook?

1 REPLY 1

‎09-18-2020 08:16 AM

HP Recommended

@ReidG

 

I reviewed your post and I understand that the ac adapter doesn’t fit securely in the DC port.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the battery getting charged when you wiggle the charger or push the pin?

 

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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