Post new question
Posts: 20
Member Since: ‎07-10-2010
Message 1 of 3 (1,493 Views)

DVD drive keep freezing

Laptop Pavilion dv6 3006tx

Windows 7-64


This is actually my first time using the DVD drive since I bought the laptop 2 months ago. The drive keep freezing when I insert a dvd, even blank ones. Explorer.exe crashed when I try to open contents of the DVD and I had to reboot. Is this drive defective?

0 Kudos
Posts: 12,391
Member Since: ‎01-11-2010
Message 2 of 3 (1,491 Views)

Re: DVD drive keep freezing

Try this:


Open Device Manager and expand the DVD/CD-ROM drives, right click on the dvd drive and select uninstall, confirm and then restart the PC, see if it behaves now.



Honor Student
Posts: 2
Member Since: ‎01-08-2015
Message 3 of 3 (641 Views)

Re: DVD drive keep freezing

this did not work  Robot Mad

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation