02-20-2017 02:13 PM
Recently been having trouble with left hinge on computer. It seemed loose and would click/cracking sound when closing. When closing computer yesterday, hinge buldged out and top of screen split in two near the hinge. I know there has been numerous problems from others about the hinges in HP. Wondering how I can get this fixed and what the cost would be. Have had my HP for about 4 years and have loved every part of it. Would hate to lose all my information due to a manufacturing problem. Also, I take good care of my computer and it has not been dropped or damaged at all. This bulging hinge is the only problem.
02-20-2017 02:18 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.