Dead Computer

[SFM46]

My HP Spectre x360 - 13-ac075nr laptop won't turn on and will not charge. I have confirmed that the charger works on other devices, but does not work on the laptop.

The battery had been less effective recently, only able to operate for 15-20 minutes when not plugged in, but would otherwise operate fine. Now, it appears as though the battery is dead and I have no way to charge it. Because I am unable to turn on the computer, I can't run any tests or check any problems or get any additional information.

The laptop is HP Spectre x360 - 13-ac075nr,  Product number: Z4Z24UA. I purchased the product in 2017.

[WAWood]

@SFM46 

Unless you purchased an HP Care Pack when you bought the laptop back in 2017, your warranty is expired now and, as a result, there is nothing we can do for you.

[praveenbv]

Hi@SFM46, Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.

Hope this helps! Keep me posted.

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