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‎01-18-2020 04:05 AM

HP Recommended
Product: Pavilion x360 13-u063na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have a dead Pavilion x360 13-u063na, there is no display and the power light does not come on. I have traced the fault to a component which I believe has failed, it is getting very hot. It is a 20 pin SMD component but the only markings on it are "5X=36 NOM" . I can find no information on this part, can anybody tell me what this component is and where I can buy one.

5 REPLIES 5

‎01-20-2020 04:01 PM

HP Recommended

@Millky,

Thank you for joining HP Community.

 

I appreciate all your time and efforts!

This is a hardware issue, I suggest you contact HP Support for further assistance1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

 

 

Keep me posted,

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

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‎01-21-2020 03:14 AM

HP Recommended

Hi, Thanks for the help.

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‎01-21-2020 07:04 AM

HP Recommended

@Millky

 

You are most welcome.

 

Keep us posted.

 

Have a nice day!!

 

 

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‎01-22-2020 07:27 AM

HP Recommended

Hi,

 

I could not find anywhere on the page you gave me to contact technical support. There is an automated answering system but this was no help.

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‎01-22-2020 02:31 PM

HP Recommended

@Millky Welcome to HP Community!

 

I understand that you are looking for a UK phone support number.

 

Please click the below link to contact the UK phone support number.

 

https://www8.hp.com/uk/en/contact-hp/phone-assist.html

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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