Dead spectre x360

[StevenRN]

Nice 1100 dollar toy, 'til it wasn't.

One day, just after warranty, *poof*.  No charge light, no turn on.

What a waste for a seldom used laptop.  Did all the troubleshooting, nada.

Took a quick look under the cover- the fans didn't even have a chance to gather dust.

I have a house full of hp desktops and laptops, printers, etc., so this caught me flat-footed right as I invest in a higher end flip book.

As the old saying goes, "there's a sucker born every minute".  I'm happy with the lower end equipment I've bought, but can't see trusting HP with my upcoming tastes and budget increases.

Couldn't be more disappointed.

[praveen196]

@StevenRN Welcome to HP Community!

I understand that the specter x360 is not working.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Or you can conatct a local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[StevenRN]

I'll think about it, Praveen.  I'm trying to figure out if it's worth my time to pursue it at all, or just get something else and trash the Spectre.

Phone support won't help- There's no charge light, and no power on to take it through a diagnostic.

Complete hardware failure, and it looks common to the Spectre from what I've read.  I heard this about earlier models, but thought HP would have figured it out by time I bought this one.

When you think about it, for a barely used unit just out of warranty, some repair center is going to want $500 for a mainboard, then x amount of dollars for a repair- and I"m not sure I can even trust a new mainboard because this is a later model than the early failures.  I'll research it a tad.  If I find a new mainboard for a reasonable cost, I might pop one in.

If I don't, I can't really lose anymore by pitching this paperweight into the trash and getting a reliable replacement from a more reputable source with a better track record, and lose less time.  Then I won't get double dunked.

I'll chew on it a bit.  Would have been an ideal unit had it been reliable.

[praveen196]

@StevenRN 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[StevenRN · Accepted solution]

Thanks Praveen, I'll check it out.   I didn't think anything was possible, as the purchase date was May 1, 2019.

I'll check out the PM's

By the way, regardless of how this turns out, thanks for taking the time for some personal attention.  That speaks well of you.

[StevenRN]

Oh well, the unit failed in July, and the warranty was over in May, according to the PM people.   It works out to about $90 a month for what I got.  I wish it would have failed before we bought the second one.  Thanks for trying to help, I'll pay much more attention in the future.

Time to give up.

[StevenRN]

Thanks again Praveen, Stephan was a big help.  I feel as if HP really did care about my concerns, and made a fair offer of help.

I'm pleased with the customer service.  Thanks for your help too,