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Defective Envy 15-j hinge broken; support unhelpful

Envy 15-J
Microsoft Windows 10 (64-bit)

Like many, others, I have the faulty hinge issue on my laptop. Broken hinge and top and bottom case is pried apart. The unit was never dropped or abused in any way; the hinges are faulty and the plastic holding them breaks from normal opening and closing the lid.

 

I was on the phone with HP support for an hour with no luck; they couldn't even verify my serial number and product number. Very dissapointed in this and still no way to fix it. Please help.

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Defective Envy 15-j hinge broken; support unhelpful

Self repair is usually the cheapest, easiest route:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Missing-base-screw/m-p/6065729...

**Click Accept as Solution on a Reply that solves your issue**
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arnolfini Honor Student
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Defective Envy 15-j hinge broken; support unhelpful

The problem is that where the hinge is supposed to mount, it is broken. The plastic is broken and screws cannot be mounted.

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