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‎05-28-2024 01:17 PM

HP Recommended

Hi! The right hinge on my Envy 360 laptop has suddenly broken, and I'm unable to open or close it without risking damage to the screen. There are thousands of posts in this community about the same issue.

 

How do I go about getting my defective device repaired or replaced?

 

Thanks!

 

hp-envy-broken-hinge.jpg

Category:
1 REPLY 1

‎05-28-2024 02:42 PM

HP Recommended

Hi @cccaballero,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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