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Jeff1963 Student
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Defective hinge base cover

HP Envy TouCG335552W
Microsoft Windows 8.1 (64-bit)

 The base hinge plate cover is defective (part# 736475-001). I opened a case # [Personal Information Removed]
on March 10, 2017 after further research. The 17" touchsmart screen, while opening and closing, separated the hinge screws from the hinge screw inserts built into the base cover. There are over 800 hundred complaints online. The 17" touchsmart screen is not supported by proper hinge PSI in the base screw inserts. This product should be recalled.

 

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Defective hinge base cover

@Jeff1963

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
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