02-12-2017 03:35 PM - edited 02-12-2017 03:35 PM
Its just as the title reads. Everytime i try to put in a dvd or any kind of disc (ie currently rosetta stone) it will not grab the disc and take it in. Ive tried pushing it all the way in, but after a second it will push the disc back out. I am in very deep **bleep** if i am unable to resolve this issue. Help?
02-12-2017 03:47 PM - edited 02-12-2017 03:47 PM
So you put a disk in the tray and it spins a couple times and ejects? And you have tried different discs? And all of them do that? Its a slot load not a tray load, right? This is very likely a hardware issue with the disk drive itself. Unfortunately on your model access to the disk drive is a bit complex. See page 58 here:
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (includes cable, connector board, and retention rails) 657530-001
The only other thing to try is a cleaner disk. You can get one of those at any store that still sells DVDs. It is possible the laser is just dirty but that is not real likely.
Also if you have a bootable DVD like a Windows disk or an HP recovery disk, try that from before Windows loads so we can isolate hardware from software issues. If it can boot from a bootable DVD then it must be a Windows issue.
If this is "the Answer" please click "Accept as Solution" to help others find it.
02-13-2017 12:48 AM