02-01-2017 12:37 PM
I have a spectre x360 13-4040nd of which the mainboard died. This happened around october 2016. I bought this laptop in april 2015 but i thought (my mistake) it was april 2014 so i didnt think i had warranty on it. Online support also says that my warranty ended april 2016.
When my laptop died I took it to a repair company and they were the ones that told me the mainboard died and could only repair it by replacing the mainboard. This would cost me around 900€ so that wasnt really worth it for me so I left it for a while. Today I was looking for different options for my laptop, like selling parts etc. and somebody told me I still should have warranty on it because it should be 2 years.
So my question is do i still have a warranty on it? Also after the repair company opened up the laptop which I also did to check if I still could use the SSD. Is there still little hope left or are there already to many mistakes from my side?
02-01-2017 02:45 PM
I can't give you legal advice. Perhaps there are consumer laws in your jurisdiction that provide extended protection. I am assuming the warranty is what it says on the HP webpage. HP after-warranty repair service is not a good deal. However, the motherboard is going to be expensive even in the aftermarket and labour will not be cheap either. I am going to say you likely can get by for somewhere near half that quite with a local shop. Also we can walk you through DIY and locating the part.