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‎01-31-2021 07:49 AM

HP Recommended
Product: Hp Laptop 14
Operating System: Microsoft Windows 10 (64-bit)

I just bought product number 20J12UA.  It is a 14” laptop.  I have a Dell docking station with a USB C connector.  I’m unable to get this to work.  How can I tell what kind of docking station I need?  The laptop USB C port has the standard USB symbol next to it and not the thunderbolt.  I also have 2 USB A ports with the “SS” symbol next to them and also have an HDMI port.

I want to connect to 2 Dell monitors that I already have.

1 REPLY 1

‎01-31-2021 08:21 AM

HP Recommended

Not familiar with the Dell docking station but your USB-C port is a simple data only port. It is not Thunderbolt and does not support charging the laptop and does not carry a video signal on it as some USB-C type ports do. So to have that port be your connection to 2 external monitors you need a USB dock with something called DisplayLink. It can be either USB-C or use one of your USB A ports or you can use an adapter from the USB-C to a USB A plug. 

 

Like this but many examples:

 

https://www.amazon.com/Kensington-Display-Docking-Station-K33972US/dp/B009F7E730/ref=sr_1_2_sspa?dch...

 

This dock has an HDMI and a DVI not sure what the input is to your 2 monitors so you might have to use an adapter. 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

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