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‎10-22-2024 08:35 AM

HP Recommended
Product: Tunderbold Dock g2 230W
Operating System: Microsoft Windows 11

I've got an HP ZBook 15 G6 which doesn't recognize the Tunderbolt Dock. Neither do the peripherals work nor does it get detected in the Tunderbolt control center. I've updated all the drivers, thoe there seems to be no firmware update for the Dock for Windows 11, which is what I am running. I saw a post regarding Thunderbolt security settings, which I checked but it didn't help.

Thank you for your time and help.

1 REPLY 1

‎10-22-2024 10:22 AM - edited ‎10-22-2024 10:27 AM

HP Recommended

Your laptop has "Two USB Type-C (Thunderbolt 3), USB 3.1 Gen 2 + pass through DisplayPort 1.3 support +
Thunderbolt 3 with PD, supported with BC 1.2"

 

Have you installed the HP Thunderbolt Dock G2 - Firmware? It is available at your laptop"s software and driver download web document . See the link I provided below.

https://support.hp.com/us-en/drivers/swdetails/hp-zbook-15-g6-mobile-workstation/22892887/swItemId/o...

 

Which build of Windows 11 are you running in your ZBook 15 G6?

 

The HP Thunderbolt Dock 230W has it own software and download web document. There is a firmware update and drivers are available there. See the link below.

https://support.hp.com/us-en/drivers/hp-thunderbolt-dock/model/20075227?sku=3XB95ET

 


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