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HP Recommended
ENvy 13-ah1012TU
Microsoft Windows 10 (64-bit)

Dear all.

The Envy 13-ah1012 description shows that it has fingerPrint sensor and i can see on the right edge of the notebook. But there is not any Bio and/or validity fingerprint sensor using Windows 10 x64 device manager. Windows Hello says  "Face and fingerprint recognition are not available on this device"!

What is the problem? What i have to do?

Tks and best regards,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Also, the producer forgot to remove the plastic at the sensor connector... in my case... You should check and remove it! 

View solution in original post

6 REPLIES 6
HP Recommended

@valst 

 

From the following specs

 

   https://support.hp.com/au-en/document/c06182126

 

It does not have finger print reader nor IR camera which support Windows Hello.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thank you very much.

 

Could you please explain how to understand attached real picture and screen-shot from HP model description?

 

HP Envy VFS.jpgimage.png

HP Recommended

And driver searching result for "Envy 13-ah1012TU" lists drivers for VFS?

 

Best regards,

HP Recommended

And here is another.... What does it mean?

 

Best regards,

 

image.png

HP Recommended

It has. I installed suitable version of Intel SGX and the sensor appeared and ready to use. Bests.

HP Recommended

Also, the producer forgot to remove the plastic at the sensor connector... in my case... You should check and remove it! 

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