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Stalwart1 Student
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Message 1 of 2
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HP Recommended

Driver Update not working

HP Laptop 14-bs0xx
Microsoft Windows 10 (64-bit)

Hi,

I have windows 10 running on my HP Laptop 14-bs0xx. I wanted to update my drivers so I went to hp support and clicked on software and drivers. I let hp to detect my laptop and it showed me another laptop that is not mine. I could not get drivers for my laptop even when I entered my serial number. It shows me another laptop with another product name. 

Please help me with this issue as i want my laptop to be with up to date drivers. Thank you 

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Message 2 of 2
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HP Recommended

Driver Update not working


@Stalwart1 wrote:

.... I let hp to detect my laptop and it showed me another laptop that is not mine....


@Stalwart1 

 

Do you know what is your laptop ? Normally it uses drivers for all 14-bs0xx (xx can be from 00 to 99) machines and select the ones which are suitable for your particular machine.

 

Regards.

BH
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