09-07-2019 09:09 PM - edited 09-07-2019 09:32 PM
I have windows 10 running on my HP Laptop 14-bs0xx. I wanted to update my drivers so I went to hp support and clicked on software and drivers. I let hp to detect my laptop and it showed me another laptop that is not mine. I could not get drivers for my laptop even when I entered my serial number. It shows me another laptop with another product name.
Please help me with this issue as i want my laptop to be with up to date drivers. Thank you
09-07-2019 10:18 PM
.... I let hp to detect my laptop and it showed me another laptop that is not mine....
Do you know what is your laptop ? Normally it uses drivers for all 14-bs0xx (xx can be from 00 to 99) machines and select the ones which are suitable for your particular machine.
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