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HP Recommended
HP ENVY 14 SLEEKBOOK
Microsoft Windows 10 (64-bit)

 

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1620487251084853553216877475817.jpgHelp me plsss

The whole issues started a few days ago. My laptop performing just fine everything works fine. Suddenly, I start my game, my mouse disconnected. I checked my mouse and the driver, they can't be detected my the laptop.Later, I found out the laptop didn't even detect my charger. I open up device manager, local disk D disappear, ralink and realtek drivers disappear, some other drivers disappear too. I restart my laptop and it freezes at the hp logo with dots stop spinning.

I boot into system troubleshooting, doing Startup Repair and System Restore, everything works fine after that. 

 

Today, the same problems appear again,( when I start playing game ). I go to cmd, try SFC /scannow ,nothing happens. I try update drivers, can't connect to the internet. Later, I boot into hp advance diagnostic, scan the whole system, it appears to be my battery at weak(30). I'm now trying to whole system checkup which takes 3 hours.

 

What should I do, I'm worried about whole **bleep** keeps repeating. 

 

 

 

4 REPLIES 4
HP Recommended

Sry my grammar sucks

HP Recommended

Hi:

 

The only suggestion I can offer, would be to install the latest Intel chipset driver for your notebook's chipset from the link below and restart the PC.

 

10.1.1.40

 

https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87257.exe

HP Recommended

Thanks, hopefully everything goes well

HP Recommended

You're very welcome.

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