ELAN Touchpad not working

[POOPPY]

Touchpad (ELAN) - Right/Left/Drag n Drop stopped working all of sudden,

Have installed the driver...No sucess..!

Pls help

Thanks in advance

Asha

[Jeet_singh]

@POOPPY,

Thank you for posting your query on HP Support Community,

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

 
I recommend you to uninstall any generic touchpad drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

• And then download a new version of the Elan touchpad drivers using this link: Click here

Most of the times, updating the Bios and Chipset drivers help in resolving the issue, please follow this link to download and install the latest update from our HP support website, using this link.

Please let me know if this resolves the issue, or if you require further assistance!

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