ENVY 360 Hinge broken

[MP740]

I am writing in regards to my teenage daughter's Envy 360 Lap Top. While closing her lap top, the left hinge broke and has left her lap top unusable. The screen no longer works and the lap top can no longer be turned on.

This lap top was purchased from Harvey Norman in Sydney - Australia in January of 2022 and is in otherwise excellent condition.

It hasn't taken too much research to discover this is a known fault of HP, and has been for some years, even before we purchased this product - to our dismay.

Australian Consumer Law protects consumers from these types of shortfalls and failures and as this is an identifiable fault of the company, we would expect HP to rectify the problem through repair or refund.

I look forward to hearing what remedy HP has in place to rectify our concerns and we will also be engaging with the Australian Competition and Consumer Commission.

[Raj2111]

Hi @MP740 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Raj 

HP Support