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‎12-29-2020 01:13 PM

HP Recommended
Product: HP envy x360 13 inches, model13z-ag000
Operating System: Microsoft Windows 10 (64-bit)

I bought my HP envy x360 13 inches about two years ago. About a week ago, the battery stopped charging but I could still use it. Unfortunately, I didn't do anything then and the battery ran out. Is it possible to boot up the laptop with a charger and disconnect the battery? What should I do? I'd like to make sure the laptop is still good before paying for a replacement battery. Thank you!

4 REPLIES 4

‎12-29-2020 01:42 PM

HP Recommended

Yes. Here is the Service Manual:

 

Manual 

 

Pages 25-27 show how to remove the back cover and battery. Remove battery, plug it in and see if it turns on for you. 

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‎12-29-2020 04:43 PM

HP Recommended

Thanks for getting back to me! I removed the back cover as the manual described. I disconnected the battery but didn't remove it. I plugged the laptop in but it still didn't turn on. Any other suggestions?

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‎12-30-2020 02:14 AM

HP Recommended

If you are sure the AC adapter is good then the motherboard is dead.

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‎01-01-2021 11:04 AM

HP Recommended

I tried both AC adapter and the USB-C and neither one worked. I'm sure the USB-C charger is working because it works on my MacBook Pro. I guess this is it for this cute little laptop. It's less than 3 years old. Thank you for your help!

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