EliteBook 820 - Battery not Charging

[VinceC]

I have 3 HP EliteBook 820, yesterday all 3 laptops started getting plugged in but battery not charging, have tried shutting down unplugging, restarting removed battery options in Device Manager and shut down and unplugged, restarted and same issue. Any other suggestions?

[EddyK]

Hello @VinceC,

Firstly, a specific model/product number would be appreciated. (Please do not post serial numbers on the HP Support Forum)

Information on how to find a laptop's model/product number is detailed in this HP document.

To check whether this issue lies in the battery or the AC adapter itself, follow the below steps:

1. Repeatedly press Esc upon startup
2. Select F2 (System Diagnostics)
3. Select the desired language
4. Navigate to component tests
5. Select Power source test (If the Power source test is unavailable, conduct the Battery and AC adapter tests separately)

If the Battery or AC adapter test displays a failure, and you are under warranty, it is recommended that you contact HP.

Contact HP Worldwide here.

Phone HP Worldwide here.

Check warranty status here.

Find an HP Authorized Service Center near you here.

If you are out of warranty and have a failing part, you must replace the part yourself for proper, continued usage of the laptop.

Let me know how everything goes. BTW, did your computer come with Windows 7 support?

Best regards,

Eddy