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MattRH Student
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Envy 15 charger port no longer working, the AC adapter has been tested but my battery is now at 0%

Envy 15 E6H26EA
Microsoft Windows 10 (32-bit)
I have had this laptop for 3 years now. I have tested the ac adaptor with another laptop and it is working fine, when the power button is hit with the battery inserted, the light by the power port will flash even when the adaptor is inserted, any ideas on how this can be fixed?
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Regents Professor
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Envy 15 charger port no longer working, the AC adapter has been tested but my battery is now at 0%

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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