kletson Student
Student
1 0 0
Message 1 of 2
301
Flag Post
HP Recommended

Envy 15 x360 loose hinge

HP Envy 15 x360
Microsoft Windows 10 (64-bit)

I have recently noticed that the hinge on my computer is coming loose, and I am wondering if anyone else has experienced this or if it will cause further damage? I would like to get it fixed but I can't find contact information except for computerized assistance, and I'd rather talk to an actual person. I'm not on warranty anymore, but I have seen that other people have gotten this issue resolved without paying, even with expired warranty. Would anyone be able to help me with this problem?

 

Thanks

1 REPLY
Moderator
Moderator
16422 212 859
Message 2 of 2
299
Flag Post
HP Recommended

Envy 15 x360 loose hinge

@kletson

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation