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Student
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Member Since: ‎04-24-2017
Message 1 of 2 (80 Views)

Envy 15 x360 loose hinge

Product Name: HP Envy 15 x360
Operating System: Microsoft Windows 10 (64-bit)

I have recently noticed that the hinge on my computer is coming loose, and I am wondering if anyone else has experienced this or if it will cause further damage? I would like to get it fixed but I can't find contact information except for computerized assistance, and I'd rather talk to an actual person. I'm not on warranty anymore, but I have seen that other people have gotten this issue resolved without paying, even with expired warranty. Would anyone be able to help me with this problem?

 

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Message 2 of 2 (78 Views)

Re: Envy 15 x360 loose hinge

@kletson

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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