Envy 17.3 left hinge failed and broke my screen.

[Scootie2]

I opened my lid and the left hinge broke the screen.  This device has never left the desk it sits on, so has not been dropped or maltreated in any way.   I see many, many similar comments, so this seems to be an equipment failure on the HP's part.  Has anyone received and help correcting this problem?  

[Nal_NR]

 Hi @Scootie2,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.