I have a ENVY 17t-u100 that will no longer accept a charge. The AC adapter works fine, but the battery charge indicator never gets above 0% and the laptop shuts off immediately after disconnecting the adapter. I ran the BIOS component battery check, and it failed with Failure ID PURHAW-85LA8K-MFGK6K-C0EF03.
I removed the cover to access the battery, and it is swollen in all three cell areas. I ran the battery recall software check tool, and it reports my battery is NOT covered by the recall. I believe this is an error. How do I get a replacement battery?
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