JeffNPL Student
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Envy Hinge Broken

HP Envy TouchSmart 15-j052nr
Microsoft Windows 10 (64-bit)

Purchased 20 of these in 2014 for our library. Hinge is broken on one. I see that many owners have had this issue. Is HP offering any support for this problem?

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Envy Hinge Broken

@JeffNPL

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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