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Posts: 1
Member Since: ‎10-24-2016
Message 1 of 2 (100 Views)

Envy Left Hinge Broken

Product Name: ENVY 15t-j100 Quad
Operating System: Microsoft Windows 10 (64-bit)

The left hinge of my Envy 15 has broken for no obvious reason.  It started about a week ago and is getting worse. The case near the hinge is now opening up and today a screw fell out.  It's no longer under warranty, but it looks like this is a common problem.  Can I get this fixed through HP?  

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Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 2 (93 Views)

Re: Envy Left Hinge Broken


  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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