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Envy Sleekbook suddenly turns off

Envy Sleekbook 14-k002la
Microsoft Windows 10 (64-bit)
My laptop started first with intermittent charge, I thought it was a issue of the charger, but after almost a week it started to turns off. After it, I need to connect the charger to wake it up, I couldn't do it otherwise.
Please help!

HP Envy Sleekbook 14-k002la
1,071 1,006 54 138
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HP Recommended

Envy Sleekbook suddenly turns off

Hello @Leoxblive,


Thank you for visiting the HP Forums!


I understand that the battery is not able to power your HP Envy 14-k002la Sleekbook. I want to help you resolve the issue.


First, please perform a hard reset. Once that is complete, follow these troubleshooting documents:

HP Notebook PCs - Using and Testing the AC Power Adapter

HP Notebook PCs - Battery Not Detected

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)


I look forward to the results!


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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