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Leoxblive
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Envy Sleekbook suddenly turns off

Envy Sleekbook 14-k002la
Microsoft Windows 10 (64-bit)
My laptop started first with intermittent charge, I thought it was a issue of the charger, but after almost a week it started to turns off. After it, I need to connect the charger to wake it up, I couldn't do it otherwise.
Please help!

HP Envy Sleekbook 14-k002la
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Envy Sleekbook suddenly turns off

Hello @Leoxblive,

 

Thank you for visiting the HP Forums!

 

I understand that the battery is not able to power your HP Envy 14-k002la Sleekbook. I want to help you resolve the issue.

 

First, please perform a hard reset. Once that is complete, follow these troubleshooting documents:

HP Notebook PCs - Using and Testing the AC Power Adapter

HP Notebook PCs - Battery Not Detected

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

I look forward to the results!

 


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