Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎06-21-2016
Message 1 of 2 (93 Views)

Envy Touchsmart 17 left hinge loose screw rattle inside

Product Name: Envy Touchsmart 17 E1P13AV
Operating System: Microsoft Windows 10 (64-bit)

Hello HP,

I am experiencing the same issue in regards to my cover not closing and catching on the left hinge and a screw rattle noise coming from inside the laptop.  Any help would be appreciated.  Thank you,

 

Jose Mesmar

Reply
0 Kudos
Moderator
Posts: 14,499
Member Since: ‎09-30-2014
Message 2 of 2 (91 Views)

Re: Envy Touchsmart 17 left hinge loose screw rattle inside

@SharkTech

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation