05-28-2020 10:54 AM
My battery overheated to the point the area around the touchpad could not be touched and it expanded and bulged in size.
I immediately shutdown the laptop and uplugged.
After it cooled down I open the bulging case and removed the battery.
I have pictures for HP to show the new size of the battery.
I have tried to get through to a real person at HP but have not been successful.
I have read many online incidents where this has happened and was wondering if anyone has been successful in getting a replacement battery from HP.
Does anyone have any other ways to remedy this issue other than just buying a replacement battery.
06-01-2020 06:13 AM
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I am an HP Employee
06-01-2020 01:24 PM
I'm very sorry to say I cannot accept this as a solution!!!
The person who contacted me did not offer anything other than a $300.00 option to send for repair or a discount to buy a new laptop at the HP online store.
The other item the person offered was paid local support for a second opinion. I don't need a second opinion the battery buldged out and overheated.
There was no option for them to send me a new battery only to have the laptop "Serviced" for $300.00.
(Not sure if that included the new battery or not).
I am the original owner of this laptop and have the original purchase receipt. It is just out of warranty.
I think HP should do something about an overheating, buldging battery in a laptop for more than 1 year.