cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
130
Flag Post

Envy laptop gets hot when I place it in my backpack

HP Recommended
HP Envy Laptop 17m-ae1xx
Microsoft Windows 10 (64-bit)

Whenever I close the lid and place my HP Envy Laptop 17m-ae1xx in my backpack, it gets hot and the battery continues to run (draining the power). 

 

My power setting is "lid close action: hibernate."  This should mean the hard drive does not spin. 

 

Any ideas?

 

Thanks. 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,360 14,353 942 1,119
Message 2 of 2
Flag Post
HP Recommended

@JasonPR, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Also, check for any pending windows update. Once done, reboot the PC if required.

 

Change the power settings in Windows

  1. In Windows, search for and open Control panel.

  2. In the Control Panel search field, type power options, and then select Power Options from the list.

  3. Click Change plan settings next to the plan you want to change.

  4. On the Change settings for the plan window, choose the display and sleep settings you want to use.

  5. To change more power settings, click Change advanced power settings.

  6. On the Advanced settings tab, select the power plan from the drop-down menu, and then expand the category you want to customize. Expand each setting you want to change, and then choose the values you want to use.

  7. Selecting Off in the On battery drop-down menu

  8. When done, click OK.

  9. Restart the computer.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation