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Envy notebook 360x 4 months old, hinge broken and broke the screen too

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envy x360

it seems a common problem now that  i have researched it. they are charging me $450 for something that is defect! I want to escalate this but the rep says he is as high as it goes! HP is lukcy i boight this online from their shop.. if they had a store front, trust me this would be a different story!

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@Ali_Kobe87

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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and it gets worse! only if you had a store front, instead of hiding beyond contact centers and messaging platforms!

HP:

 

Im sorry, we would not be able to process the repair after thr refund.

Me: 

Will you still repair the notebook? 

HP:

Hello 

 

We hear you.

 

This is very unfortunate and rare situation where you had to spend both your time and money to no avail. We value our customers and want to make sure they are satisfied after buying our products. We want to initiate complete refund for the payment you made and hope to provide you a better service the next time.

 

Please help us with the below details in order to process Refund.

 

Bank transfers only (* Mandatory for Bank Transfer):

     Bank Account Name (Mandatory) :

     BSB (Mandatory)

     Bank Account Number (Mandatory) :

     Bank Swift Code (Mandatory):  

     Bank Key (If applicable to country)  

     Bank ID (if applicable to country):

    Bank name, Branch and Address (Mandatory)

 

Regards,

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