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‎10-20-2020 11:16 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Similar to many other posts in the past few years, I have recently experienced the broken display hinge issue on my Envy x360. I am respectfully requesting a PM from an HP Support Agent so that a case can be created (similar to previous posts such as, https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Screen-Popped-Out... and https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Crooked-hinges/td-p/7585905).

 

Thank you in advance for your help!

 

Jim

1 REPLY 1

‎10-22-2020 07:01 PM

HP Recommended

@JH35 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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