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‎01-12-2021 04:16 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-bp0xx 1UG59UA#ABL
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have HP Envy x360, in which the left hinge is broken and the silver back around the hinge area is somewhat separated from the glass screen.  The laptop was not dropped.

 

I checked the forum and found that there has been a number of complaints about the same issue; for example:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-hinge-on-HP-Envy-x360/m...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-hinge-on-HP-Envy-x360/m...

 

I would like to be contacted to see if I can arrange with HP to get the hinges repaired.  Thanks.

 

1 REPLY 1

‎01-13-2021 07:08 AM

HP Recommended

@msc904

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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