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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-19-2020 08:10 AM

HP Recommended
Product: Elitebook 820 G3
Operating System: Microsoft Windows 10 (64-bit)

A few days ago inexplicably the USB controller of my Elitebook 820G3 notebook stopped working.
I haven't installed anything in particular before. Now I don't have the USB ports working under Windows. They are powered and working in the bios navigation but as soon as Windows 10 starts they stop working.
Error 10 appears in the device manager and I can't reinstall this driver. I did windows check with sfc / scannow and did the windows reset unsuccessful.
I tried to reinstall windows 10 by creating a USB boot on another pc but I don't go ahead because it requires me to install a driver without specifying which ones.
Thanks for your help.

 

This harware ID's:

PCI\VEN_8086&DEV_9D2F&SUBSYS_807C103C&REV_21
PCI\VEN_8086&DEV_9D2F&SUBSYS_807C103C
PCI\VEN_8086&DEV_9D2F&CC_0C0330
PCI\VEN_8086&DEV_9D2F&CC_0C03

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