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‎03-07-2023 02:10 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I won't be able to say much considering my computer is giving me difficult issues, but last night my Windows 10 (Version. 21H2) touchscreen stopped working. I was researching all night on how to fix it and thought perhaps I could just reset to a previous version of windows. (An update from a while back). I decided to just shut down my computer and then get rest for the night. But instead, this morning I found out that my laptop keyboard and built-in mouse had also stopped working. I'm. currently using the tablet keyboard and clicking with my plug in my mouse to form words. If not for a mouse I got years ago I would have been stuck on the lock screen with none to do but shut down my computer. Is there a way to get this fixed? I have deleted and reset my built-in keyboard and it says it's up to date. I've even searched for my touch screen driver but its driver is gone.  

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1 person had the same question
1 REPLY 1

‎03-07-2023 02:37 AM

HP Recommended

I have found out the reason. Is my Elan wot capable device is not available. 

"This device cannot start. (Code 10)

A request for the HID descriptor failed."

How do I fix this? It seems to be the entire reason nothing works.

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