Expandable

[recondax]

I  just purchased a 15-dy2173nr for my wife. Can the ram be upgraded or am I stuck with the 4g?

[Paul_Tikkanen · Accepted solution]

Hi:

You should be able to upgrade the memory.

The problem is that HP only has the service manual for the older 15-dy0xxx model series.

Maintenance and Service Guide HP 15 Laptop PC

Chapter 1 of the older service manual indicates that notebooks with the Pentium Gold processors have two memory slots and can support up to 2 x 8 GB of memory.

If you want to install more than 16 GB of memory, you can do this to see if it would be possible:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

[recondax]

Thank you so very much. That information is exactly what I looking for.

[Paul_Tikkanen]

You're very welcome.