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‎03-23-2021 08:51 AM

HP Recommended
Product: HP Omen Dc1xxx Series
Operating System: Microsoft Windows 10 (64-bit)

I have registered complaints for the battery replacement , called customer service, no one has given a clear response to my problem.

Note: i already have a extended care package provided by HP

Everyone said that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables and the Guys i talked over phone (which were recommended by Customer service ) said that they will charge extra for the battery even though it is included in the warranty itself!!!

 

HP Website States the Same :  https://support.hp.com/in-en/document/c05843717

 

My battery is non-removable with over 1000 cycle long life battery , which fulfils all the criteria for replacement..

Kindly help me out if anyone can

 

9 people had the same question
1 REPLY 1

‎03-24-2021 07:10 AM

HP Recommended

@LJGhost

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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