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‎03-18-2021 07:34 AM - edited ‎03-18-2021 07:42 AM

HP Recommended
Product: Elitebook 850 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a Elitebook 850 G6 with an external SecuGen fingerprint scanner model Hamster Pro 20. This scanner is connected via USB but refuses to work. In the device manager the device is  recognized.

 

Device managerDevice manager

As the laptop also contains a built in fingerprint scanner I've disabled that one in the BIOS but without any positive effect. What can I do to get my external fingerprint scanner working? When I plug the scanner into a different laptop, no problems at all.

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