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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-29-2020 07:51 AM

HP Recommended
Product: Spectre 15 / Thunderbolt G2 Dock
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

my original POST has been locked, so I'm opening this thread to notify members who encountered the same problem.

I installed some optional updates yesterday via Windows Update and one via the Support Assistant, which included an update to the Thunderbolt Controller. This seems to have fixed the problem. Upon starting the installer, I can now see the correct version for the DP Hub being read, and both ports are working again.

 

update.png

update2.png

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