FPS Drop while playing games

[ExCalibre00]

Product Name: HP Pavilion Laptop 15-cc5xx

Operating System: Microsoft Windows 10 (64-bit)

Im still having the fps drops even after I have done all the steps mentioned in this forum:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/sudden-fps-drop-in-games/td-p/...

We have the same problem and same model of the laptop. I have already upgraded my ram to 12gb. Any kind of help will be truly appreciated.

Does this model of laptop really have fps drop issues? I already returned my 1st unit to the store I bought it from and this is my 2nd unit. 

[Jeet_singh]

@ExCalibre00,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with FPS reduces while playing games. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to make any changes on the PC before the issue started?

Have you tried to follow the steps suggested in the Forums post which you have mentioned?

Have you tried to update the Bios?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Let's start off by updating the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer and then check.

Could you please respond to this post with the details and with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

Regards,

[ExCalibre00]

Hello  @Jeet_singh,

The model of my laptop is HP Pavillion cc5xx. I only did disable the action keys. Yes, I have already done all the steps in post Ihave mentioned and I also updated the BIOS,chipset, and graphics driver through the link that was posted in the past forum. I'll try to do the Hard reset .

[ExCalibre00]

I have tried everything that you have said and I have played 1 game of Dota 2 on medium settings. The fps drops were getting worse as every minute goes by.  What will I do now?

[The_Fossette]

@ExCalibre00,

I am responding on behalf of @Jeet_singh as he is out for the day. It is great to have you back and your patience is greatly appreciated.

I recommend you perform a reset on the computer follow the steps in the below artilce and check if it helps.

https://support.hp.com/in-en/product/HP-15-f300-Notebook-PC-series/8499333/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ExCalibre00]

I have already reset my laptop and after trying to play a game of Dota 2, after 5 minutes, the fps drop was still there until the end of the game. And also, I would like to add that my laptop was just recently bought last week and the ram was upgraded to 12gb. Is there anything else I can do to solve the problem?

Thank you.

[Jeet_singh · Accepted solution]

@ExCalibre00,

Thank you for replying,

As I see you have exhausted all possible troubleshooting steps and still having the issue. In this scenario, 

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.