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Solved!

Failure ID: 94P6KG-7LPA8D-MFGH7A-089V03 | Charging Port Test and Power

HP Recommended
HP ENVY Notebook - 15-q207tx
Microsoft Windows 10 (64-bit)

Guys this error that I get from the diagnostic test of HP is not really clear to me.

 

I was testing the Charing Port and the Power test.

and it gave me this error ID:

 

Failure ID: 94P6KG-7LPA8D-MFGH7A-089V03

 

It is not very clear for me what is the error? It is the ac adapter itself or the battery or the laptop's charger port in the error description it says "unknown".

 

A help in identifying this Failure ID would really be a great help.

Thank you.

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Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
94P6KG-7LPA8D-MFGH7A-089V03OKXXXXX1PT29/25/2021System/Processor BoardBackplane Board, System Board, Processor, Processor BoardCharging Port

 

Its the charging port


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Is it the one where I plugged the AC adapter in the laptop?

is there a replacement item for it?

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Exactly. This is the part you need:

 

For use in models with discrete graphics 720538-001

 

Manual 

 

Page 65 shows "how to" for replacement.

 

From UK via eBay Australia:

 

https://www.ebay.com.au/itm/DC-Jack-Power-Socket-Cable-Hp-720538-001-CBL00361-0200-Charging-Wire-Con...

 

Its not certain replacing the cable will fix the problem. Its possible the motherboard is damaged but replacing with a new jack is part of the diagnostics I am afraid. Good luck.

 

Post back with any more questions and please accept as solution if this is the info you needed. 

 

 


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Thank you for this.. but I checked it on ebay, it cannot be delivered to may country... just sad..

It cannot be delivered in the philippines.

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ebay has a service where it will take the product from the seller and arrange to ship it to you...Global Shipping Program


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