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‎09-22-2018 08:07 AM

HP Recommended
Product: HP Pavilion 17-f065us Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Ran diagnostic tool, received Failure ID 9U63X3-7RK988-RXG16K-60R203

 

Unsure how to proceed.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2018 08:25 AM - edited ‎09-22-2018 08:26 AM

HP Recommended

The Failure ID is "Hard Disk 1 Quick Test Failure". Your hard disk is either failing or has failed. Back up whatever data you can if the system still boots, then replace the hard disk. If you are in warranty HP will do this for you, otherwise any replacement is up to you.

 

It is then a case of reinstalling Windows (or using HP recovery media if you have it, the latest drivers from the HP web site and configure the system to your requirements.

View solution in original post

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1 REPLY 1

‎09-22-2018 08:25 AM - edited ‎09-22-2018 08:26 AM

HP Recommended

The Failure ID is "Hard Disk 1 Quick Test Failure". Your hard disk is either failing or has failed. Back up whatever data you can if the system still boots, then replace the hard disk. If you are in warranty HP will do this for you, otherwise any replacement is up to you.

 

It is then a case of reinstalling Windows (or using HP recovery media if you have it, the latest drivers from the HP web site and configure the system to your requirements.

Was this reply helpful? Yes No
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