Failure ID PLHUW8-000CPD-92457G-40EK03

[JCH568]

My laptop keeps restarting. I disabled the automatic restart, and ran the memory test under hardware diagnostic UEFI.  The test failed.  Below is the info on the screen.

FAILURE ID:  PLHUW8-000CPD-92457G-40EK03

PRODUCT ID:  A82ZQUA#ABA

Current Version: 2.3.1.0 - BIOS

What does the code mean? I have the laptop for less than a year. Can it be fixed?

[Dragora]

Hi JCH568

If you need to contact HP regarding a warranty issue for your laptop in the United States, here's how you can do it:

Phone Support

• HP Customer Support: You can call HP's customer support hotline at 1-866-694-7633. This line is available for addressing your warranty and other support-related queries.

Online Support

• HP Support Website: Visit the HP Support website where you can find resources and contact options, including live chat, support forums, and email support.

Things to Prepare Before Contacting Support

• Be ready with the serial number of your laptop, which can usually be found on the underside or within the HP Support Assistant software.
• Have your purchase date information available, as it can help verify your warranty period.

Using these resources, you should be able to connect with HP for any warranty service you need.

I hope the above is helpful

[NonSequitur777 · Accepted solution]

@JCH568,

Welcome to our HP Community forum!

The failure code means: "HP Memory Test has identified a critical failure in your system that requires repair." and: "IMPORTANT: A memory module (RAM) is not working and may need to be replaced. Remove any added memory and re-test."

Pretty self-explanatory.

Diagnostic Link: HP Customer Support - Service Center.

If you are comfortable troubleshooting yourself, please remove one RAM stick (assuming you have two RAM sticks installed) and see if your laptop boots up normally.  If not, reinstall the RAM stick you just removed and remove the other RAM stick and reboot. This will indicate which RAM stick is causing problems.  If your laptop has only one RAM stick, chances are that you may have to replace it.

According to the specs, your HP 255 15.6 inch G10 Notebook PC (A82ZQUA) may just have one 8GB RAM stick, but you got two RAM slots.

If that is the case, I would recommend replacing it with 2x8GB of DDR4 PC4-25600, Non-ECC, SODIMM, 260-pin RAM sticks, such as the 2x8GB Crucial p/n: CT2K8G4SFRA32A RAM kit.

Kind Regards,

NonSequitur777

[JCH568]

Thanks for the suggestion. I will try it.

[NonSequitur777]

@JCH568,

You're welcome -and please provide feedback once you tried!

Warm Regards,

NonSequitur777

[JCH568]

Thanks@NonSequitur777 for you recommendation.  I did received a replacement 8GB memory from HP since it's still within the manufacture warranty.  It fixed my start up issue.  However, I still had issue with windows updates which messed up my speaker. The PC had no sound.  I worked with HP support online twice. They had me downloaded windows 11, but I kept getting error message at the end of the installation cancelling the process.  HP support had me uninstalled Quick Assist app when it got stuck during the process.   After that, I  could not re-install the Quick Assist app back due to the windows update issue.  After a couple of try with the HP support, I chose to go to a computer store near me.  They fixed my problem in 1 day.  It cost me $80, but was way more efficient than using the HP support.  

[NonSequitur777]

@JCH568,

You are most welcome!

Glad to hear you got the memory replacement sorted and your PC is running again! Windows updates and app installs can be tricky sometimes, and it is not unusual that repeated (remote) support attempts didn’t quite get you there. Sounds like you handled it very smartly by going to a local shop -sometimes a fresh set of real hands and pair of eyes can fix things faster.

The important part is that it’s all working now, and you didn’t have to keep banging your head against the same problem!

Warm Regards,

NonSequitur777