Failure ID codes

[GeorgeDT]

Model Description HP Laptop 15-da0038na Model Number  4AQ91EA#ABU

Latest current Failure ID  9C6C1G-9B79T5-XD7W2K-60U603

current failure at few days out of 12 months warranty

previous failure after 3 weeks use from new was Failure ID 9C6C1G-9B79GG-XD7W2K-61ER03 

previous failure repaired by HP under warranty

I would like to know whether it is worth continuing with this 500 pounds HP Laptop one year old

Whether to pay for repair of Latest current failure or cut my losses with HP

[Paul_Tikkanen]

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

I don't know what the costs to repair it by a PC repair shop would be, but if you can do the job yourself, since the notebook is relatively new and has decent hardware specs, it may be worth replacing the drive.

Below is the link to the service video library for your notebook's model series, which provides videos to remove and replace various components.

https://www.supportvideos.ext.hp.com/?q=15-da0000

If you don't need a lot of storage space, you can replace the mechanical hard drive with a better performing, normally more reliable 2.5" solid state drive (SSD).

I use this one for example in a few of my HP desktop and notebook PC's.  Good performance for the price.

https://www.amazon.co.uk/SanDisk-Ultra-500GB-560MB-530MB/dp/B072R78B6Q/ref=sr_1_3?crid=3T7NNUSEC4QJB...

Then you may be able to use the HP cloud recovery client utility to reinstall W10 for free.

I say 'may' because I am not 100% positive it will work on a 500 GB drive when the PC came with a 1 TB drive.

Here is an info link for how to use the utility.

https://support.hp.com/us-en/document/c06162205

If it doesn't, then you can install W10 for free by creating a bootable USB installation drive using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828

[GeorgeDT]

Thank you very much Paul. Your comments are very helpful and what a fast reaction. Well done.

George 

[Paul_Tikkanen]

You're very welcome, George.

It would be a shame to toss that notebook out if it is in otherwise good condition.