Failure Id: MCXXPK-9PMC7X-GXGHG-6OA603. Dont understand what part i need to buy as a replacment.

[UndisputedShulk]

I know my hard drive has failed but i do not undertsand what part i need to buy? HP website is very unclear about this. 

Product number: 5TV96UA

[Paul_Tikkanen]

The parts list for your notebook indicates that it comes with a 256 GB M.2 NVMe SSD:

HP PartSurfer

You may as well get a larger capacity drive.  I'd go with this 500 GB drive as a replacement:

Amazon.com: SAMSUNG 980 SSD 500GB PCle 3.0x4, NVMe M.2 2280, Internal Solid State Drive, Storage for...

Below is the link to the service manual:

Maintenance and Service Guide HP ENVY x360 15 Convertible PCIMPORTANT! This document is intended for...

[UndisputedShulk]

So to be clear if i buy the part and replace it my computer wont Blue Screen anymore?

[Paul_Tikkanen]

You didn't mention anything about any blue screens.

The failure code if it pertains to the NVMe drive, means it needs to be replaced.

I suggest you enter the required information at the link below to get a report of the code and the most likely way to fix it.

HP Customer Support - Service Center

Blue screens and hard drive failure codes may or may not be related.

[UndisputedShulk]

I tried typing that in but found no resluts. After restart i ran the tests and this the only thing i found wrong.

Failure Id: MCXXPK-9PMC7X-GXGKHG-6OA603.

The bleu screenthing happens randomly when im doing homework or really anything. It will just happen at random times.

[Paul_Tikkanen]

The reason why you did not get a result is because in the last string of characters you posted, the second one is a zero, not a letter O.

I took the liberty of running the report and deleted your notebook's serial number and warranty status from the report:

HP Hard drive check has identified a critical failure in your system that requires repair.

HP ENVY x360 - 15m-ds0012dx

Product

5TV96UA

Diagnostic report

Hide details

Failure details - Hard drive check:

Failure ID: MCXXPK-9PMC7X-GXGKHG-60A603

Test date:2024-09-11

Component tested: Hard drive check

IMPORTANT: The test found a problem with your hard drive, and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

I recommend that you replace the drive.

[UndisputedShulk]

Will try that. Thank you for being so quick and undertsanding. 

[Paul_Tikkanen]

You're very welcome.

[UndisputedShulk]

I have replaced the hard drive. But now I get Boot device not found error. 

 

[Paul_Tikkanen]

OK, so now you have to install Windows on the new drive.

Use the HP cloud recovery tool on another PC to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook on the new SSD.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the cloud recovery tool software from the Microsoft Store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the software on another PC, you will need to enter your notebook's product number in the tool's search window when you launch it to proceed to create the recovery drive.

Your notebook's product number is 5TV96UA#ABA