Fan Noise- Omen 15 2020 AMD

[Reze94]

Hi all,

Recently picked up the Omen 15, and have been loving it except for a few things that I have noticed with the fans. My ears are picking up a higher pitched noise, mainly coming from left side of laptop. This noise is kind of in the mix with the regular fan noise, if that makes sense? I also seem to notice that the fans kick on during idle/browsing internet use, which makes me hear that noise quite often. I do the bios setting "fan always turned on" OFF. Has anyone else experienced this? Thanks. 

[Echo_Lake]

@Reze94

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

use the following steps:

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

• After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

• In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[JasonSong]

Did you ever find a fix? What I have noticed is that once the fan on the left side starts, it won't stop. The other side, however, does stop when it's cooling down.

[Reze94]

No fix yet. It’s driving me nuts. Help, HP???

[Reze94]

This did not help. Latest bios downloaded. Left fan still “whines” and never turns off after it starts.

[JasonSong]

It seems to me that the BIOS has a problem, the always on fan should disable the spinning of the left fan the same way it does to the right side.

[Echo_Lake]

@Reze94

Thank you for posting on HP Support Community.

Since you have already tried most of the troubleshooting steps to resolve this issue

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[fonirnaso]

My AMD 4800h Omen 15 (2020) has the same behavior. You should escalate that to the engineers.

Right fan turns off fast. Left one takes forever to turn off on idle.

[JasonSong]

On mine, the left fan won't stop once started and this is really annoying. 

[fonirnaso]

Same here. I contacted tech support. They told me that it's likely to be a hardware defect. I will ship mine it to get a repair.